Q: Changing your Account details

You can change the Personal &amp; company settings under 'Settings' option. Profile - Your name, Position and Profile picture can be changed. <img src="https://storage.crisp.chat/users/helpdesk/website/978a7da91864d800/screenshot-2021-12-24-at-31946_eaxsb6.png" alt="Profile" /> Account - Email address &amp; password can be reset. <img src="https://storage.crisp.chat/users/helpdesk/website/978a7da91864d800/screenshot-2021-12-24-at-31946_pshu3o.png" alt="Account" />

Question 1

Changing your Account details

Accepted Answer

You can change the Personal & company settings under 'Settings' option.

Profile - Your name, Position and Profile picture can be changed.

Profile

Account - Email address & password can be reset.

Account

Question 2

How to install Klutch's Chrome Extension?

Accepted Answer

You can add the chrome extension and use it in your browser.

Link to add the extension - https://chrome.google.com/webstore/detail/canned-responses-company/iinfjdloicbbgbdliglpofadahlmgjop

Chrome extension

You can click the 'Integrations' option from the Settings option to add extension
There are few extension and general settings provided. Click Settings --> Chrome extension.

Chrome extension

Question 3

Editing a Page - Things that you can achieve while you edit

Accepted Answer

Callout - Callout can be used to add different kind of notes based on the information that you add. It comes with four different colours each to specify it' s own purpose.

Click Callout

Callout

Checklist - You can add different checklists to your page to keep a note of any tasks or things you wish to do. Also strike it out after you complete them.

Checklist

Embedded Response - Inside the Page you can embed Responses. Also you can Remove by clicking Remove near the response.

Embed Response

Embedded Internal Page - You can add other pages and also can open them from the current page.

Add Page

**Horizontal Rule **

Horizontal Rule

Emoji, Quote and Table can be added

![Quote](https://storage.crisp.chat/users/helpdesk/website/978a7da91864d800/screenshot-2021-12-10-at-73047_s0

Question 4

Importing content into Klutch

Accepted Answer

You can import your own contents as templates in Pages and Response.

Click on your Profile Name on the top right of the Klutch dashboard. Then select the Settings option.

Profile name

Click import content and choose between Pages & Response to save.

Import content

Now after choosing Pages & Response you need to select a category or you can create a new category.

category

You can now upload your own content by clicking on Select File.

| CSV and Excel files should be uploaded. To view a sample, please click on Download Sample

Upload

Question 5

How editing published pages works

Accepted Answer

You can save your version before publishing.

Click on the 'Save as Version' option near the Publish button.

Save

Then provide names for the version you have created.

Version

Question 6

Private Pages and Responses

Accepted Answer

When you create a New Page/Response under Draft it can be added to a Private category. In Future you can move to other Public categories.

Private Pages:

After creating a New Page and click Publish to choose the category.

Private Page

You can duplicate the Page, copy Page link and move to another category.

options

Private Response:

After creating a New Response and click create to choose the category.

Private Response

You can copy, edit and delete Response.

options

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